Cutting-Edge Embedded Printers: Download Our Customizable Solutions Now

Name	Introduction	Size	Update	Download
Android Firmware Upgrade Com 2018-11-06.zip	Firmware upgrade tool for Android devices based on COM port.	1.25MB	2020-12-15	Download
Android Firmware Upgrade USB 2019-12-23.zip	Firmware upgrade tool for Android devices based on USB port.	278KB	2020-12-15	Download
Linux Firmware Upgrade 2019-07-12.zip	Support for x86_64, I686 architecture.	14KB	2020-12-15	Download
Windows Firmware Upgrade 2019-11-05.zip	Support for 32-bit / 64-bit Windows 7 / Windows 10	966KB	2020-12-15	Download

Frequently Asked Questions

If you have any other questions, please contact us by email.

Print Poorly

Phenomenon Description:

1.Print content is light
2.Print content is missing

Analysis and troubleshooting:

The above problem may be due to the oxidation of the thermal coating on the surface of the print paper or the printer's thermal sheet of dust caused by.
As shown in Figure 1, there is a red box identified in the whole column of the print blank missing, judged to be thermal sheet damage, need to send repair.
As shown in Figure 2, the print content is light, can be used to gently scratch the surface of the print paper, will leave a scratch, if the scratch is not clear,

it is judged to be a problem with the print paper, the need to replace the print clear paper testing.
If the scratch left by the fingernail is clear, but the printing effect is light, you need to clean the thermal sheet.
Printer Not Connected

Phenomenon description:

1. Windows system - with MSPrinterTools-V1.0.1.1 tool to get the status of: disconnected.
2. Android system - with PrintUsb tool to get the status of: Printer not connected.

Analyze and troubleshooting:

Printer is not connected only three reasons, the host computer motherboard port has a problem, the printer cable has a problem, or the printer motherboard has a problem, you need to check in turn.
As shown in the figure, the host computer usually has a different USB port, first try to replace the other USB port, troubleshooting whether the computer's motherboard port problems, note that the printer should not be connected to the Hub adapter board.
1. If the USB port is replaced and the printer still cannot be connected, it is recommended to replace the USB cable for testing.
2. If the troubleshooting of the USB port and cable are not a problem, then it is only possible that the printer hardware problems, you can check whether the printer USB cable is plugged in, or replace the printer.
No Printing After Connected

Phenomenon Description:

The printer is connected to the state of normal, but not out of paper, not print.

Analysis and troubleshooting:

The above phenomenon may be the upper software call the printer is not the right way, you need to use Mason test tool test, to confirm that the printer can work normally, the customer to contact the upper software developers for troubleshooting.
As shown in Figure 1, under Windows system, connect the printer, get the status of normal, click on the top of the self-test
As shown in Figure 2, the Android system to connect to the printer, point Get to get the status, the bottom of the display Printer is ready, and then click on the machine to get the following Print Print self-test.
Self-test page can be printed normally, indicating that the printer is normal, at this time you need to be on the software engineers to self-check the reasons for not being able to print.
Driver Test Page not Printing

Phenomenon Description:

The driver prints no paper and the print queue displays an error.

Analyze and troubleshooting:

The above phenomenon may be caused by the driver port settings are not correct or USB dropped.
As shown in Figure 1, confirm that the Device Manager has USB printing support, check the port number of the child is USB00? Then open the control panel, the printer properties in the port set to Figure 2 can be the same.
If the device manager does not have USB printing support, it means that the printer hardware connection is not normal, you can try to unplug the printer USB cable or restart the printer test.
If after completing the above operations, the device manager still does not have USB printing support, please refer to page 4, “Printer is not connected” for troubleshooting.
Driver Prints Excess Blanks

Phenomenon Description:

Drive to print a small ticket with very little content, the cut ticket is too long, and there is a blank at the end of the ticket paper.

Analysis and troubleshooting:

Driver settings are not correct.
As shown in the figure, open the control panel, click the printer properties, will Print End Doc blank set to Off, the function if set to ON will be in accordance with the default page size W80 * 297mm cut paper, set to Off according to the length of the print content to cut paper.
Printing Garbled or Misaligned

Phenomenon Description:

Driver printing occasionally garbled, has been spitting paper, or print content layout up and down, left and right are misplaced.

Analysis and troubleshooting:

Print garbled is usually caused by electromagnetic interference; layout printing misplaced, usually with the print content, if the print content has a form, or horizontal solid line, there is a probability of causing garbled.
As shown in Figure 1, when the content of the print form or horizontal solid line, it is easy to appear chaos, if the content of the print form is not also chaotic, indicating that there is a strong electromagnetic interference in the environment of the entire machine, to deal with the chaos, misalignment and other issues, the most effective solution is to ground the line.
Must be from the printer's metal casing to lead a separate ground line to the computer motherboard GND (usually connected to the computer casing screws), can not be connected to the cabinet sheet metal, must be separate from the printer to the computer host there, the ground line should be at least 1.5 square thick, only thick, not thin.