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Masung: Your FAQs Answered - Explore Solutions for Embedded Printers and Intelligent Self-Service Equipment

  • Q What does your company do?

    A MASUNG is a scientific and innovative high-tech enterprise based on receipt printers, diversified, intelligent and customized one-stop solutions centering on the theme of scanning and printing.
  • Q What is your company's main product?

    A Thermal Printer, Label Printer, POS Printer, Portable Printer, Thermal Transfer Printer, Scanner, Hot Stamping Machine, File Printer, POS System, Self-Service Cash Register, AI Scale
  • Q What is your company's core competitiveness?

    A MASUNG has always been adhering to the principle that technology is the primary productive force, and independent innovation is the foundation of enterprise survival. From the core technology breakthroughs of bill printing, heat transfer printing, and image recognition key components to special printing, scanning, and machine development, to multi-technology integration and product development Development, we continue to extend the industrial chain, professionalism, innovation, integrity, service, comprehensively improve the level of intelligent manufacturing and delivery capabilities of complete machines, and create more value.
  • Q What is the organizational structure of your company?

    A There are 6 subsidiaries under MASUNG. The group mainly includes 9 departments including President Office, Marketing Department, Sales Department, Foreign Trade Department, Finance Department, Administration Department, Purchasing Department, Production Department and Logistics Department.
  • Q What is the corporate culture of your company?

    A With research and development as the core, relying on a high-level talent team and excellent innovative technology, we demonstrate the core competitiveness of the Masung system of "product diversification, personalized customization, and service integration" to serve customers in an all-round, three-dimensional, and personalized manner. Service, truly achieve the same fate with customers, develop together, and create the future.
  • Q What is the history of your company?

    On January 19, 2006, Masung Technology Co., Ltd. was established
    In 2008, successfully developed the first embedded printer
    In June 2012, won the national high-tech enterprise certification
    In September 2017, the European regional sales company was established
    In 2020, Masung Group was established, which includes Masung Technology, Masung Intelligence, Masung Tuoda, and Masung Information (Changsha, Hunan)
  • Q Are you a manufacturer or a trade distributor?

    A Masung is a leading manufacturer of thermal printers, including receipt printers, label printers and mobile printers, with 17 years of experience, the factory is located in Changsha City, Hunan Province, China, an industrial park with an area of 40000 square meters. We have an experienced engineer team, a complete quality control system, efficient production equipment and highly skilled employees.
  • Q Can your company do OEM/ODM?

    A We can support customized services in different aspects, including hardware/mechanical design, no MOQ limit, samples are available.
  • Q What is the payment method and shipping method that your company can accept?

    A The payment method supports TT, Western Union and LC, and the shipping method supports DHL, Fedex, EMS, China Post, express delivery, etc. We also support handing over the goods to your shipping agent, choosing the safest and most convenient one for you.
  • Q What is your company's after-sales service?

    A Each product will be strictly tested before shipment, and our failure rate is limited to within 0.3%; MASUNG also has sufficient spare parts in stock; all products will provide a 12-month warranty; professional engineers Provide online services.


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